The ZemFusion system uses a plug-in interface used to control and provision third party equipment. This interface allows for automation, providing administrators with a single turnkey environment rather than having to log into individual switches and multiple administration systems. In addition ZemFusion also use functionality called Work Flow Management. The Work Flow Management interface allows you to setup use cases and the internal and external inputs needed to complete them. The system will then keep track of your day-to-day business activates and optimise your scheduling and service delivery.

The system automates and ties together workflows between the subscriber, the service provider and content provider via inbuilt messaging system and also using SMS and Email, minimizing the risks of human errors and making it possible to connect more customers per day. The system also provides with a subscriber portal API for self-service provisioning allowing subscribers, service providers and content providers to activate desired services through a portal interface.

Technical Documentation

• Equipment database for all types of equipment in a metro network, both active and passive
• Documentation of equipment locations as stations, cabinets, racks, outlets and patches
• Documentation of IP-addresses, DHCP scope and VLANs

Customer Database

• Extensive records of customers
• Linkage between the customer and location data which provides enormous benefits in troubleshooting
• The integration between our DHCP server and the client database provides fast and secure control

Contract Management

• Contracts Register with grouping options. For example, municipalities and their administrations
• The services (and the packaging of these) are in the database
• Economic data are stored and summed by the system

Project Management

• Project Index
• Interactive flow management, automated flows

Scheduling and Planning

• Flow Management keeps track of dates and times
• Calendar showing past, present and future tasks
• The system generates work orders based on the calendar and the flow tasks

Error Reporting and Ticket Handling

• The Case management is handling fault reporting, support and other urgent mattersFollow-up and reminders
• Links to equipment, geography, and other related objects

Supplier Directory

• Database of subcontractors
• Contractors can be part of a flow process
• ”Service providers” operating in the network can have its own limited logins

Automation

• Automatic mailing to customers
• Automated checks of equipment
• Automatic flow of ”provisioning”

Map Management

• Advanced integration with Google Maps®

Dynamic TFTP server

• Can adjust files as required according to rules
• Automated checks of equipment
• Automatic flows for ”provisioning”

Radius Integration

• Database relations to subscriber contracts and services